{"id":7410,"date":"2021-10-12T20:13:38","date_gmt":"2021-10-12T23:13:38","guid":{"rendered":"https:\/\/www.flane.com.pa\/blog\/?p=7410"},"modified":"2024-09-19T12:38:08","modified_gmt":"2024-09-19T15:38:08","slug":"customer-experience-moda-o-necesidad","status":"publish","type":"post","link":"https:\/\/www.flane.com.pa\/blog\/es\/customer-experience-moda-o-necesidad\/","title":{"rendered":"Customer Experience \u00bfModa o Necesidad?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes - <\/span><\/span><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Preferencia, lealtad, satisfacci\u00f3n son adjetivos que todas las empresas del mundo sin importar el producto, servicio o soluci\u00f3n persiguen en sus clientes, todas las empresas desean a toda costa ser las favoritas a la hora de calificaci\u00f3n de un cliente.<\/p>\n<p>Solo que para lograr ser las elegidas no basta con tener un excelente producto o servicio, es necesario tener un ingrediente que pocas logran implementar y ejecutar casi a la perfecci\u00f3n:<strong> La Experiencia.<\/strong> Este adjetivo es el m\u00e1s codiciado porque la experiencia que un cliente tiene con una marca es la que realmente consigue enlazar a los otros tres: una buena experiencia en el cliente logra preferencia, satisfacci\u00f3n y lealtad.<\/p>\n<p>Ahora, La Experiencia del Cliente o <strong>Customer Experience<\/strong> (CX: sus siglas en ingl\u00e9s) \u00bfes una moda o una necesidad?.<\/p>\n<p>Parece ser una moda pues en los \u00faltimos tiempos estas dos palabras y su concepto est\u00e1 siendo abordado en todo el mundo y haciendo que muchas compa\u00f1\u00edas hablen de ella enfocando esfuerzos importantes para conseguir que sus clientes tengan una mejor experiencia con su marca m\u00e1s all\u00e1 de un call center, de encuestas, de eventos, de obsequios, descuentos, o tratamientos especiales, esfuerzos que han llevado a crear \u00e1reas especializadas en la Experiencia soportadas por tecnolog\u00eda, procesos, gente que solo piensa en una solo sentimiento: <strong>Felicidad<\/strong>, que el cliente est\u00e9 feliz.<\/p>\n<p>Y es por ello que no puede ser una moda pasajera, CX es una necesidad, porque la felicidad es un sentimiento que debe ser permanente y casi un mandato en una compa\u00f1\u00eda: tener a los clientes felices.<\/p>\n<p>La Experiencia del Cliente es ahora m\u00e1s que antes muy importante tanto como las ganancias y la excelencia de los productos o servicios, porque ahora existe mucha m\u00e1s competencia y estamos en un mundo donde el modelo de consumo cambi\u00f3 y estar a la altura de un cliente cada vez m\u00e1s exigente, requiere modelos especializados y <strong>automatizados<\/strong>.<\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><a href=\"https:\/\/gblogs.cisco.com\/la\/customer-experience-moda-o-necesidad\/\" target=\"_blank\" rel=\"noopener\">Escrito por: Ver\u00f3nica Vives &#8211; <span class=\"author_title\">CX Marketing Manager Cisco LATAM<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Preferencia, lealtad, satisfacci\u00f3n son adjetivos que todas las empresas del mundo sin importar el producto, servicio o soluci\u00f3n persiguen en sus clientes, todas las empresas desean a toda costa ser las favoritas a la hora de calificaci\u00f3n de un cliente. 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