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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

 

Quién debería asistir

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerrequisitos

The knowledge and skills that a learner must have before attending this course are as follows:

Objetivos del curso

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Contenido del curso

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Entrenamiento en línea

Duración 5 días

Precio (sin incluir impuestos)
  • US$ 3.795,-
Classroom training

Duración 5 días

Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: US$ 3.795,-
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
  • Cisco Learning Credits: 38 CLC
 
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