Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • The secondary audience for this course is as follows:
  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Prerrequisitos

Attendees should meet the following prerequisites:
Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Objetivos del curso

After you complete this course you will be able to:

  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.
  • Install and configure a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.
  • Install and configure Cisco Outbound Option.
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.

Contenido del curso

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.

Classroom training
Modality: C

Duración 5 días

Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
  • Cisco Learning Credits: 38 CLC
Fechas y Registro
Entrenamiento en línea
Modality: L
Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
Fechas y Registro
 
Presionar el boton sobre el nombre de la ciudad para reservar Calendario
This class will become guaranteed to run with one more student registration.
Este es un curso en línea Guiado por un Instructor
Este es un curso FLEX, que es entregado tanto virtualmente como en el salón de clase.

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Europa
Eslovenia
Jun 18, 2018 - Jun 22, 2018 Ljubljana Lenguaje del curso: Inglés
España
May 28, 2018 - Jun 1, 2018 Madrid
Francia
Mar 5, 2018 - Mar 9, 2018 París
Jul 2, 2018 - Jul 6, 2018 París
Reino Unido
Mar 19, 2018 - Mar 23, 2018 Londres, Ciudad
América del Norte
Estados Unidos de América
Apr 16, 2018 - Apr 20, 2018 Entrenamiento en línea Zona Horaria: US/Mountain Lenguaje del curso: Inglés Este curso será presentado por un socio
Jun 11, 2018 - Jun 15, 2018 Entrenamiento en línea Zona Horaria: US/Mountain Lenguaje del curso: Inglés Este curso será presentado por un socio
Asia-Pacífico
Australia
Mar 19, 2018 - Mar 23, 2018 Melbourne
May 28, 2018 - Jun 1, 2018 Sydney
Aug 6, 2018 - Aug 10, 2018 Melbourne
Oriente Medio
Emiratos Árabes Unidos
May 27, 2018 - May 31, 2018 Dubai Lenguaje del curso: Inglés This course is being delivered by iTLS.
Katar
Jun 24, 2018 - Jun 28, 2018 Doha Lenguaje del curso: Inglés
Africa
Egipto
Jul 1, 2018 - Jul 5, 2018 El Cairo Lenguaje del curso: Inglés