Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • The secondary audience for this course is as follows:
  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Prerrequisitos

Attendees should meet the following prerequisites:
Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Objetivos del curso

After you complete this course you will be able to:

  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.
  • Install and configure a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.
  • Install and configure Cisco Outbound Option.
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.

Contenido del curso

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.

Classroom training
Modality: C

Duración 5 días

Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
  • Cisco Learning Credits: 38 CLC
Fechas y Registro
Entrenamiento en línea
Modality: L
Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
Fechas y Registro
 
Presionar el boton sobre el nombre de la ciudad para reservar Calendario
América Latina
Europa
Eslovenia
Jan 28, 2019 - Feb 1, 2019 Ljubljana Lenguaje del curso: Inglés
España
Dec 10, 2018 - Dec 14, 2018 Madrid
Reino Unido
Feb 11, 2019 - Feb 15, 2019 Londres, Ciudad
Romania
Mar 18, 2019 - Mar 22, 2019 Bucarest Lenguaje del curso: Inglés
Asia-Pacífico
Australia
Dec 17, 2018 - Dec 21, 2018 Melbourne
Africa
Egipto
Dec 16, 2018 - Dec 20, 2018 El Cairo Lenguaje del curso: Inglés