Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • The secondary audience for this course is as follows:
  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Prerrequisitos

Attendees should meet the following prerequisites:
Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Objetivos del curso

After you complete this course you will be able to:

  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.
  • Install and configure a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.
  • Install and configure Cisco Outbound Option.
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.

Contenido del curso

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.

Classroom training
Modality: C

Duración 5 días

Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-

  • Cisco Learning Credits: 38 CLC
Fechas y Registro
Entrenamiento en línea
Modality: L
Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
Fechas y Registro
 
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América Latina
Europa
Croacia
Jun 10, 2019 - Jun 14, 2019 Zagreb Lenguaje del curso: Inglés
Francia
Jul 1, 2019 - Jul 5, 2019 París
Reino Unido
Jul 8, 2019 - Jul 12, 2019 Londres, Ciudad
Romania
Mar 18, 2019 - Mar 22, 2019 Bucarest Lenguaje del curso: Inglés