Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

Descripcion de Curso Calendario
 

Quién debería asistir

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Express products

Prerrequisitos

The knowledge and skills that a learner must have before attending this course are as follows:

  • Internetworking fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager
  • Cisco IP phones, Cisco IP Communicator
  • Contact Center operations
  • Microsoft Windows 2000, 2003, XP
  • MS SQL Server

Objetivos del curso

Upon completing this course, the learner will be able to meet these overall objectives:

  • Design and plan a Cisco Unified CCX and a Cisco Unified IP IVR implementation
  • Install or discuss all Cisco Unified CCX components, servers, and clients
  • Configure all Cisco Unified CCX components
  • Build work flow applications to exploit Cisco Unified IP IVR features and capabilities
  • Build contact center work flows to exploit Cisco Unified Contact Center Express features and capabilities
  • Deploy and use Cisco Agent and Supervisor Desktop software
  • Deploy the Cisco Desktop Work Flow Administrator and set contact center options
  • Use real-time and historical reporting
  • Deploy the Outbound Preview Dialer
  • Deploy Agent Email
  • Deploy Automatic Speech Recognition and text-to-speech applications
  • Discuss maintenance activities

Contenido del curso

This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides you with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

Classroom training
Modality: C

Duración 5 días

Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
  • Cisco Learning Credits: 38 CLC
Fechas y Registro
Entrenamiento en línea
Modality: L
Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
Fechas y Registro
 
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Fast Lane llevará a cabo todos los cursos garantizados sin importar el número de participantes, excepto por razones de fuerza mayor u otros eventos inesperados, como e.g. accidentes o enfermedad del instructor, que eviten que el curso se realice.
Este es un curso en línea Guiado por un Instructor
América Latina
Europa
Alemania
Dec 17, 2018 - Dec 21, 2018 Hamburgo garantizado!
Jan 7, 2019 - Jan 11, 2019 Stuttgart
Feb 4, 2019 - Feb 8, 2019 Muenster
Mar 11, 2019 - Mar 15, 2019 Hamburgo
Apr 8, 2019 - Apr 12, 2019 Berlín
May 13, 2019 - May 17, 2019 Düsseldorf
Bulgaria
Mar 18, 2019 - Mar 22, 2019 Sofía Lenguaje del curso: Inglés
Eslovaquia
Jan 21, 2019 - Jan 25, 2019 Bratislava
España
Nov 26, 2018 - Nov 30, 2018 Madrid
Jan 7, 2019 - Jan 11, 2019 Madrid
Francia
Jan 21, 2019 - Jan 25, 2019 París
Italia
Dec 10, 2018 - Dec 14, 2018 Milano
Feb 18, 2019 - Feb 22, 2019 Milano
Portugal
Nov 26, 2018 - Nov 30, 2018 Lisboa Lenguaje del curso: Español
Jan 14, 2019 - Jan 18, 2019 Lisboa
Reino Unido
Dec 10, 2018 - Dec 14, 2018 London (Int Hse)
Feb 4, 2019 - Feb 8, 2019 Manchester
Mar 4, 2019 - Mar 8, 2019 London (Int Hse)
América del Norte
Estados Unidos de América
Nov 26, 2018 - Nov 30, 2018 Entrenamiento en línea Zona Horaria: US/Central Lenguaje del curso: Inglés garantizado! Este curso será presentado por un socio
Dec 10, 2018 - Dec 14, 2018 Denver Este curso será presentado por un socio
Dec 17, 2018 - Dec 21, 2018 Herndon Este curso será presentado por un socio
Dec 17, 2018 - Dec 21, 2018 Entrenamiento en línea Zona Horaria: US/Eastern Lenguaje del curso: Inglés Este curso será presentado por un socio
Oriente Medio
Emiratos Árabes Unidos
Dec 16, 2018 - Dec 20, 2018 Dubai Lenguaje del curso: Inglés This course is being delivered by iTLS.
Mar 17, 2019 - Mar 21, 2019 Dubai Lenguaje del curso: Inglés This course is being delivered by iTLS.
Katar
Mar 24, 2019 - Mar 28, 2019 Doha Lenguaje del curso: Inglés
Africa
Egipto
Mar 17, 2019 - Mar 21, 2019 El Cairo Lenguaje del curso: Inglés