Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

Descripcion de Curso Calendario Unified Contact Center Express and Unified IP IVR Deployment - Download PDF Download PDF
 

Quién debería asistir

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Express products

Prerrequisitos

The knowledge and skills that a learner must have before attending this course are as follows:

  • Internetworking fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager
  • Cisco IP phones, Cisco IP Communicator
  • Contact Center operations
  • Microsoft Windows 2000, 2003, XP
  • MS SQL Server

Objetivos del curso

Upon completing this course, the learner will be able to meet these overall objectives:

  • Design and plan a Cisco Unified CCX and a Cisco Unified IP IVR implementation
  • Install or discuss all Cisco Unified CCX components, servers, and clients
  • Configure all Cisco Unified CCX components
  • Build work flow applications to exploit Cisco Unified IP IVR features and capabilities
  • Build contact center work flows to exploit Cisco Unified Contact Center Express features and capabilities
  • Deploy and use Cisco Agent and Supervisor Desktop software
  • Deploy the Cisco Desktop Work Flow Administrator and set contact center options
  • Use real-time and historical reporting
  • Deploy the Outbound Preview Dialer
  • Deploy Agent Email
  • Deploy Automatic Speech Recognition and text-to-speech applications
  • Discuss maintenance activities

Contenido del curso

This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides you with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

Classroom training
Modality: C

Duración 5 días

Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
  • Cisco Learning Credits: 38 CLC
Fechas y Registro
Entrenamiento en línea
Modality: L
Precio (sin incluir impuestos)
  • Panama: US$ 3.795,-
  • Argentina: US$ 3.795,-
  • Brasil: 14.710,- BRL
  • Chile: US$ 3.795,-
  • Colombia: US$ 3.795,-
  • Costa Rica: US$ 3.795,-
  • México: US$ 3.795,-
  • Perú: US$ 3.795,-
Fechas y Registro
 
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Este es un curso en línea Guiado por un Instructor
América Latina
Europa
Alemania
Mar 11, 2019 - Mar 15, 2019 Hamburgo
Apr 8, 2019 - Apr 12, 2019 Berlín
May 13, 2019 - May 17, 2019 Düsseldorf
Jun 11, 2019 - Jun 14, 2019 Frankfurt 4 días
Jul 1, 2019 - Jul 5, 2019 Munich
Bulgaria
Mar 18, 2019 - Mar 22, 2019 Sofía Lenguaje del curso: Inglés
España
Jul 1, 2019 - Jul 5, 2019 Madrid
Francia
Jun 3, 2019 - Jun 7, 2019 París
Italia
Feb 25, 2019 - Mar 1, 2019 Milano
Jun 24, 2019 - Jun 28, 2019 Roma
Portugal
Jul 8, 2019 - Jul 12, 2019 Lisboa
Reino Unido
Feb 4, 2019 - Feb 8, 2019 Manchester garantizado!
Mar 4, 2019 - Mar 8, 2019 London (Int Hse)
Jun 17, 2019 - Jun 21, 2019 London (Int Hse)
República Checa
Jun 24, 2019 - Jun 28, 2019 Praga Lenguaje del curso: Inglés
América del Norte
Estados Unidos de América
Feb 4, 2019 - Feb 8, 2019 Entrenamiento en línea Zona Horaria: US/Pacific Lenguaje del curso: Inglés Este curso será presentado por un socio
Apr 1, 2019 - Apr 5, 2019 Entrenamiento en línea Zona Horaria: US/Central Lenguaje del curso: Inglés Este curso será presentado por un socio
May 13, 2019 - May 17, 2019 Entrenamiento en línea Zona Horaria: US/Eastern Lenguaje del curso: Inglés Este curso será presentado por un socio
Jul 15, 2019 - Jul 19, 2019 Entrenamiento en línea Zona Horaria: US/Pacific Lenguaje del curso: Inglés Este curso será presentado por un socio
Oriente Medio
Emiratos Árabes Unidos
Mar 17, 2019 - Mar 21, 2019 Dubai Lenguaje del curso: Inglés This course is being delivered by iTLS.
Katar
Mar 24, 2019 - Mar 28, 2019 Doha Lenguaje del curso: Inglés
Africa
Egipto
Mar 17, 2019 - Mar 21, 2019 El Cairo Lenguaje del curso: Inglés