IBM Sterling Call Center and Sterling Store Administration (6T836G)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

This basic course is designed for administrator users who need to configure Sterling Call Center and Sterling Store applications.

Prerrequisitos

You should have completed:

  • Supply Chain Concepts (Online Tutorial)
  • Participant Modeling and User Security (Instructor-Led Training)
  • Process Modeling (Instructor-Led Training)
  • Item and Pricing Configuration (Instructor-Led Training)

Objetivos del curso

This 1-day instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application.

This course introduces you to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the back end configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

Contenido del curso

This 1-day instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application.

This course introduces you to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the back end configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

Classroom training
Modality: C

Duración 1 día

Precio (sin incluir impuestos)
  • Panama: US$ 590,-
  • Argentina: US$ 590,-
  • Brasil: 2.400,- BRL
  • Chile: US$ 590,-
  • Colombia: US$ 590,-
  • Costa Rica: US$ 590,-
  • México: US$ 590,-
  • Perú: US$ 590,-
Fechas y Registro
Entrenamiento en línea
Modality: L

Duración 1 día

Precio (sin incluir impuestos)
  • Panama: US$ 590,-
Fechas y Registro
 
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Este es un curso en línea Guiado por un Instructor
Brasil
16.05.2018 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
Chile
07.02.2018 Entrenamiento en línea Zona Horaria: America/Santiago Lenguaje del curso: Español
Colombia
07.02.2018 Entrenamiento en línea Zona Horaria: America/Bogota Lenguaje del curso: Español
México
16.05.2018 Entrenamiento en línea Zona Horaria: America/Mexico_City Lenguaje del curso: Español