Domino 8.5 Help Desk Troubleshooting (D8L36G)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

This intermediate course is for Lotus Domino and Lotus Notes Help Desk Level 2 Support Representative responsible for password security, Notes ID recovery, and troubleshooting minor issues, such as accessing a users mail file, and managing Lotus Notes databases, replication, and web access.

Prerrequisitos

You should have:

  • Three months experience as a Help Desk Level 1 Support Representative
  • Basic help desk skills

You should attend or have equivalent skills for Help Desk Basic Troubleshooting for IBM Lotus Domino 8 (D8350).

Objetivos del curso

This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis. During the scenarios, perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues. For an effective helpdesk tool which can help provide tips and just in time training to your users also look at MultiMedia Library for Lotus Software.

Contenido del curso

This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis. During the scenarios, perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues. For an effective helpdesk tool which can help provide tips and just in time training to your users also look at MultiMedia Library for Lotus Software.

Classroom training
Modality: C

Duración 2 días

Precio (sin incluir impuestos)
  • Argentina: US$ 1.270,-
  • Brasil: 6.531,- BRL
  • Chile: US$ 1.270,-
  • Colombia: US$ 1.270,-
  • México: US$ 1.270,-
  • Perú: US$ 1.270,-
Fechas y Registro
Entrenamiento en línea
Modality: L

Duración 2 días

Precio (sin incluir impuestos)
  • Argentina: US$ 1.270,-
  • Brasil: 6.531,- BRL
  • Chile: US$ 1.270,-
  • Colombia: US$ 1.270,-
  • México: US$ 1.270,-
  • Perú: US$ 1.270,-
Fechas y Registro
 
Calendario

Por el momento no hay fechas programadas para este curso  Solicitud de fecha de entrenamiento