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Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training

Duration 2 days

Price (excl. VAT)
  • Panama: US$ 1,000
  • Argentina: US$ 1,000
  • Chile: US$ 1,000
  • Colombia: US$ 1,000
  • Costa Rica: US$ 1,000
  • Mexico: US$ 1,000
  • Peru: US$ 1,000
Online Training

Duration 8 hours

Price (excl. VAT)
  • Panama: US$ 1,000
  • Argentina: US$ 1,000
  • Chile: US$ 1,000
  • Colombia: US$ 1,000
  • Costa Rica: US$ 1,000
  • Mexico: US$ 1,000
  • Peru: US$ 1,000
 
Click City Name To Book Schedule
This green checkmark in the Upcoming Schedule below indicates that this session is Guaranteed to Run.
This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
This is a FLEX course, which is delivered simultaneously in two modalities. Choose to attend the Instructor-Led Online (ILO) virtual session or Instructor-Led Classroom (ILT) session.
Latin America

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Netherlands
Dec 2, 2019 - Dec 3, 2019 Utrecht Course language: English
Romania
Mar 9, 2020 - Mar 10, 2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Bucharest
Slovenia
Dec 5, 2019 - Dec 6, 2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
Jan 13, 2020 - Jan 14, 2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
United Kingdom
Nov 7, 2019 - Nov 8, 2019 London *
Dec 23, 2019 - Dec 24, 2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
*
Jan 14, 2020 - Jan 15, 2020 Manchester *
Feb 27, 2020 - Feb 28, 2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
*
North America
United States
Oct 22, 2019 - Oct 23, 2019 Online Training Time zone: US/Eastern Course language: English Guaranteed to Run *
Nov 25, 2019 - Nov 26, 2019 Online Training Time zone: US/Eastern Course language: English Guaranteed to Run *
Jan 23, 2020 - Jan 24, 2020 Online Training Time zone: US/Eastern Course language: English *
Feb 20, 2020 - Feb 21, 2020 Online Training Time zone: US/Eastern Course language: English *