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Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

Course Description Schedule Course Outline
 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training

Duration 2 days

Price (excl. VAT)
  • Panama: US$ 1,000
  • Argentina: US$ 1,000
  • Chile: US$ 1,000
  • Colombia: US$ 1,000
  • Costa Rica: US$ 1,000
  • Mexico: US$ 1,000
  • Peru: US$ 1,000
Online Training

Duration 8 hours

Price (excl. VAT)
  • Panama: US$ 1,000
  • Argentina: US$ 1,000
  • Chile: US$ 1,000
  • Colombia: US$ 1,000
  • Costa Rica: US$ 1,000
  • Mexico: US$ 1,000
  • Peru: US$ 1,000
 
Click City Name To Book Schedule
This is a FLEX course, which is delivered simultaneously in two modalities. Choose to attend the Instructor-Led Online (ILO) virtual session or Instructor-Led Classroom (ILT) session.
Latin America
Mexico
Oct 28, 2019 - Nov 1, 2019 FLEX training This is an Spanish language FLEX course.
Time zone: America/Mexico_City
5 days *
Europe
Germany
Sep 9, 2019 - Sep 10, 2019 Hamburg *
Nov 11, 2019 - Nov 12, 2019 Hamburg *
France
Oct 8, 2019 - Oct 9, 2019 Paris *
Netherlands
Aug 19, 2019 - Aug 20, 2019 Utrecht Course language: English
Oct 28, 2019 - Oct 29, 2019 Eindhoven Course language: English
Dec 2, 2019 - Dec 3, 2019 Utrecht Course language: English
Serbia
Sep 5, 2019 - Sep 6, 2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Belgrade
Slovakia
Oct 17, 2019 - Oct 18, 2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Bratislava
Slovenia
Dec 5, 2019 - Dec 6, 2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
United Kingdom
Jul 29, 2019 - Jul 30, 2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
*
Sep 9, 2019 - Sep 10, 2019 Manchester *
Nov 7, 2019 - Nov 8, 2019 London *
Dec 23, 2019 - Dec 24, 2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
*