Course Overview
This course will provide users with an overview and introduction of the calling and telephony features within Teams. This course can be completely customised for each client as appropriate.
Duration: 60 minutes -5 sessions per day
Group Size: Up to 10 people maximum
Training Room Requirements: Meeting Room, TV/Projector, PC/ Laptop with Skype for Business installed per user
Who should attend
Teams Users (New & Existing)
Prerequisites
No Prerequisites
Course Objectives
Upon successful completion, delegates will be able to:
- Making phone calls
- Receiving phone calls
- Place callers on hold/mute
- Transfer calls & cancelling transfers
- Internal Video calls
- Conference calls
- Scheduling meetings
- Joining meetings
- Set Call Forwarding
- Understand Call Forward options
- Tagging for status change alerts
- Participant preferences
- Find previous conversations and call history
- Using Voicemail