IBM SSFF Managing Call Center Configurations

 

Who should attend

This intermediate course is designed for Business Administrative Users of IBM Sterling Selling and Fulfillment Foundation.

Prerequisites

There are no pre-requisites for this course.

Product Description

This Web Based Training is designed to train Business Administrative Users on configuring various call center-related business rules that are available in IBM® Sterling Business Center. Also, this module introduces you to various administration and configuration-related concepts such as Order administration, Returns, and Alerts configuration.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

http://www.ibm.com/training/terms

Outline

  • Course Overview
  • Module 1. Managing Call Center for Commerce Configurations
  • Exercise: Configure Item Association Rules and Relationship Types
  • Course Wrap-up