Detailed Course Outline
- Module 1: Introduction
- Module 2: The Evolution of Professionalism in IT and Service Management
- Module 3: Using Information and Technology to Create, Deliver, and Support Services
- Module 4: Value Streams to Create, Deliver, and Support Services
- Module 5: Prioritizing and Managing Work
- Module 6: Conclusion
- Appendix A: Examples of Value Streams
- Further Research