Microsoft Customer Insights – Journey (MB-220T00) – Perfil

Esquema Detallado del Curso

Module 1: Marketing Application Configuration

In this module, you will learn about advanced settings, marketing content, templates and integrations in Dynamics 365 for Marketing.

Lessons
  • Configure advanced settings
  • Manage marketing content and templates
  • Manage LinkedIn and Power BI integrations

After completing this module you will be able to:

  • Configure advanced settings such as organization, business management, and content.
  • Manage marketing content and templates.
Module 2: Leads

This module will review how to create, manage and score leads.

Lessons
  • Create and manage leads
  • Assess sales readiness

After completing this module you will be able to:

  • Create and manage leads.
  • Synchronize leads from LinkedIn.
  • Assess sales readiness using lead scoring models.
Module 3: Marketing Forms and Pages

This module will cover how to create marketing forms and pages.

Lessons
  • Create marketing forms
  • Create marketing pages
  • Manage internet marketing

After completing this module you will be able to:

  • Create marketing forms and embed them on marketing pages.
  • Create a marketing page.
  • Preview, validate and go live with a marketing page.
  • Create marketing form and page templates.
Module 4: Segments and Lists

This module will cover how to manage segments, subscription centers, lists and double opt-in.

Lessons
  • Create and manage segments
  • Create and manage subscription centers
  • Double opt-in

After completing this module you will be able to:

  • Configure static and dynamic segments.
  • Create a subscription list.
  • Set up a subscription center page.
  • Set up and enable a double opt-in process.
Module 5: Marketing Emails

This module will cover how to create email messages in Dynamics 365 Marketing.

Lessons
  • Create Email Message

After completing this module you will be able to:

  • Create and design email messages.
  • Preview, validate and go live with email messages.
  • Save an email message as a template.
Module 6: Customer Journeys

This module will review the customer journey creation process.

Lessons
  • Create customer journeys

After completing this module you will be able to:

  • Create a customer journey from a template.
  • Identify customer journey tiles and properties.
  • Validate and go live with a customer journey.
  • Create an account-based customer journey.
  • Understand the marketing calendar features.
Module 7: Insights

This module will demonstrate how to view, understand and manage customer insights.

Lessons
  • Marketing insights
  • Customer insights
  • Marketing execution insights
  • Lead management insights
  • Internet marketing insights

After completing this module you will be able to:

  • Locate insights.
  • Understand marketing insights such as contact, segment, customer journey, marketing email,and leads.
Module 8: Events

In this module you will learn how to manage event planning and execution in Dynamics 365 for Marketing.

Lessons
  • Manage event planning
  • Manage event execution

After completing this module you will be able to:

  • Create in-person and webinar events.
  • Set up event planning features such as sessions, speakers, event passes, waitlists, and venues.
  • Create and manage recurring events.
Module 9: Surveys

In this module you will review how to configure, design and distribute surveys in Dynamics 365 for Marketing.

Lessons
  • Create surveys

After completing this module you will be able to:

  • Create a reusable survey theme.
  • Create, design, preview and publish a survey.
Module 10: Results

In the Results module, you will review marketing event and survey insights.

Lessons
  • Review event and survey results

After completing this module you will be able to:

  • Utilize the event dashboard to assess the outcome of your events.