ITIL® (IT Infrastructure Library) is a globally recognized framework for IT service management. Numerous IT organizations use ITIL best practices to adapt and optimize their processes and services to their needs.
We train you to become an ITIL expert and prepare you for the ITIL certifications.
ITIL Digital Learning
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Learn the basic structure of the ITIL 4 framework. Our premium course offers you additional practical examples, further information on ITIL Foundation, a repetition of the essential topics as well as dedicated exam preparation.
Learn the basic structure of the ITIL 4 framework. During the training, you will acquire the necessary language usage and optimally prepare for the official ITIL4 Foundation exam.
In this training you will gain knowledge about the differences between ITIL v3 and ITIL4 Foundation.
Professional / Strategic Leader Level
This training provides a holistic view on the necessary knowledge and skills related to the new Service Value System (SVS) of ITIL 4. It prepares you for the new ITIL 4 Managing Professional and the official
ITIL 4 Managing Professional certificate if you are already a certified ITIL Expert or in possession of at least 17 ITIL credits according to the ITIL v3 / 2011 qualification scheme.
In this course you will work through the contents of ITIL 4 Create, Deliver & Support and Direct, Plan & Improve. You will cover the principles of both courses as well as their practices and activities. You will be optimally prepared for the two official ITIL 4 exams, which you will take as part of the training.
In this course you will work through the content of ITIL 4 Drive Stakeholder Value and High Velocity IT. You will cover the principles of both courses as well as their practices and activities. You will be optimally prepared for the two official ITIL 4 exams, which you will take as part of the training.
This training provides an understanding of how various value streams and activities will integrate to develop, deliver and support IT-enabled products and services as well as relevant practices, processes, methods and tools - Create, Deliver & Support.
In this training, you will gain an understanding of the concepts mapped in the ITIL 4 publication Direct, Plan & Improve to build an agile, learning and continuously improving IT organization.
In this training you will gain an understanding of the concepts mapped in the ITIL 4 publication Drive Stakeholder Values. This includes all types of engagement and interaction between a service provider and its customers, users, suppliers and partners.
In this training, you will gain an understanding of how digital organizations and digital operating models work in high-speed environments, with a focus on delivering products and services quickly to maximize value. In addition, you will gain an understanding of working practices such as Agile and Lean, as well as technical practices and technologies such as Cloud, Automation, and Automatic Testing.
This training adds a new perspective to ITIL qualification and elevates the discussion of ITIL concepts to a strategic level among business leaders and emerging leaders. Through this training one reaches the status of
ITIL 4 Strategic Leader.