Course Overview
CITS is the second course in the EPI IT Training Framework. The CITS course is aligned with competence level-3 (Sr Professional / Manager) of the e-CF. CITS is a 3-day course designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates who successfully complete the course and pass the CITS exam will be awarded the globally recognised CITS credential. This will prove that they have gained the competences required to supervise/lead/manage IT teams successfully, and deliver added value to their organisations.
Quem deve participar
This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.
Pré- requisitos
To gain the most from this course, the participant should have two to four years of actual working experience in IT.
Objetivos do Curso
After completion of the course the participant will be able to:
Provide guidance and implementation for IT strategy as set by senior IT and business management Select and manage staff, implement training programs, career plan development and job rotation programs Select, evaluate and negotiate vendors using RFI, RFP and selection criteria Provide guidance for developing, testing and implementing business applications Manage and/or assist in IT project management Design and implement service management processes for incident, problem and change management Understand the need for business continuity and design the business continuity plan Review and implement information security practices and controls Assist and initiate risk management practices Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands Select strategies for information management Measure and improve quality of IT services