Who should attend
This intermediate course should be attended by all analysts and administrators of Tealeaf. In order to accurately interpret the resulting metrics, all analysts must understand how Tealeaf Events are built and operate. This will also help them determine what metrics are useful to track within Tealeaf and how. Therefore, even if some analysts do not become designated Event Modelers, their participation in this course ensures that they will be able to work together successfully. Tealeaf System Administrators should also attend to better understand data integrity and support requirements.
Prerequisites
Prior to taking this course, it is recommended that you attend the following courses:
- IBM Tealeaf Customer Experience Fundamentals
Course Content
Tealeafs reports and analytical tools provide insight into your online visitors experience by using Tealeaf Events. Events can track almost anything that occurs within an online Session, and this flexibility requires that they are custom-built to each site.
This course provides detailed explanations of Event concepts and extensive practice building Events, all within the context of real-world scenarios. Those who complete this course will have the knowledge to build and analyze reports in Tealeaf, as well as the skill required to build the Events that underlie all Tealeaf analysis.