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IBM Control Desk 7.6 Foundations (TP351G)

 

Who should attend

This course is suitable for all roles, including installers, administrators, and service desk agents.

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Course Objectives

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Course Content

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Entrenamiento en línea

Duración 2 días

Precio
  • Consulta precio y disponibilidad
Classroom training

Duración 2 días

Precio
  • Consulta precio y disponibilidad
 
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Instructor-led Online Training:   Este es un curso en línea Guiado por un Instructor
América Latina