Course Overview
Start your ITIL 4 certification journey on the right foot! The ITIL 4 Foundation certification instructor-led training course provides you with the knowledge needed to pass the ITIL 4 Foundation Certification exam. Explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.
Who should attend
Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Prerequisites
No specific experience is required to attend this course. The following ITIL materials will be sent to you electronically two weeks prior to the course. We recommend you read them before your course:
- ITIL 4® Foundation Manual
- Course syllabus
Course Objectives
- You Will Learn How To
- Prepare for the ITIL 4 Foundation certification exam
- Identify opportunities to develop IT practises using ITIL guidelines
- Interact with IT teams using ITIL 4 terminology and concepts
- Explore the service value chain and IT service management practises
- Recognise the importance of IT and business integration
Follow On Courses
Course Content
ITIL 4 Foundation Course Outline
- Key Concepts of Service Management
- Key Concepts of Value Creation
- Key Concepts of Service Relationships
- Seven Guiding Principles
- Four Dimensions of Service Management
- Components of the ITIL Service Value System
- ITIL Practises