ITIL® Foundation (ITILF)

 

Quién debería asistir

  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers, Service Providers
  • System Integrators

Prerrequisitos

There are no formal requirements to take this course, but experience with IT service delivery will be beneficial.

Objetivos del curso

In this course you will:

  • Learn the key principles and concepts of IT Service Management.
  • Realize the benefits of implementing ITIL in an organization.
  • Understand service management processes and how they map to the service lifecycle.
  • Learn the basic concepts and definitions related to the service lifecycle.
  • Learn the activities and roles involved with the service lifecycle.
  • Understand the relationships of each component of the service lifecycle and how they map to other components.
  • Identify the factors that impact the effectiveness of the service lifecycle.

Contenido del curso

ITIL Foundations is a dynamic 3-day instructor led course that introduces you to the lifecycle of managing IT services to deliver to business expectations. Through an engaging, case study based approach you will learn the core disciplines of the ITIL best practice.

The ITIL best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transitio
  • Service Operations
  • Continual Service Improvement (CSI)

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, return on investment, and enabling IT to solve specific operational needs.

This course will also prepare you to successfully complete the ITIL Foundation level exam which is required before taking any further ITIL intermediate level training courses. The course includes the opportunity to take the exam at the end of class.

Credits:

  • Upon successfully passing the ITIL Foundation exam, you will receive 2 credits toward ITIL Expert.
  • This course is eligible for 18 Professional Development Units (PDUs) from Project Management Institute (PMI).
Classroom training

Duración 3 días

Entrenamiento en línea

Duración 3 días

 
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This class will become guaranteed to run with one more student registration.
Este es un curso en línea Guiado por un Instructor
América Latina
Brasil
Nov 11, 2019 - Nov 13, 2019 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
Europa
Alemania
Nov 25, 2019 - Nov 27, 2019 Munich
Dec 16, 2019 - Dec 18, 2019 Hamburgo
Jan 13, 2020 - Jan 15, 2020 Frankfurt
Feb 10, 2020 - Feb 12, 2020 Hamburgo
Mar 9, 2020 - Mar 11, 2020 Düsseldorf
Apr 6, 2020 - Apr 8, 2020 Berlín
Italia
Nov 11, 2019 - Nov 13, 2019 Roma
Jan 20, 2020 - Jan 22, 2020 Milano
Mar 23, 2020 - Mar 25, 2020 Roma
Países bajos
Oct 21, 2019 - Oct 28, 2019 Utrecht garantizado! Este curso será presentado por un socio
Dec 10, 2019 - Dec 17, 2019 Utrecht Este curso será presentado por un socio
Jan 7, 2020 - Jan 14, 2020 Utrecht Este curso será presentado por un socio
Feb 5, 2020 - Feb 12, 2020 Utrecht Este curso será presentado por un socio
Mar 16, 2020 - Mar 23, 2020 Utrecht Este curso será presentado por un socio