ITIL® Foundation (ITILF)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers, Service Providers
  • System Integrators

Prerrequisitos

There are no formal requirements to take this course, but experience with IT service delivery will be beneficial.

Objetivos del curso

In this course you will:

  • Learn the key principles and concepts of IT Service Management.
  • Realize the benefits of implementing ITIL in an organization.
  • Understand service management processes and how they map to the service lifecycle.
  • Learn the basic concepts and definitions related to the service lifecycle.
  • Learn the activities and roles involved with the service lifecycle.
  • Understand the relationships of each component of the service lifecycle and how they map to other components.
  • Identify the factors that impact the effectiveness of the service lifecycle.

Contenido del curso

ITIL Foundations is a dynamic 3-day instructor led course that introduces you to the lifecycle of managing IT services to deliver to business expectations. Through an engaging, case study based approach you will learn the core disciplines of the ITIL best practice.

The ITIL best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transitio
  • Service Operations
  • Continual Service Improvement (CSI)

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, return on investment, and enabling IT to solve specific operational needs.

This course will also prepare you to successfully complete the ITIL Foundation level exam which is required before taking any further ITIL intermediate level training courses. The course includes the opportunity to take the exam at the end of class.

Credits:

  • Upon successfully passing the ITIL Foundation exam, you will receive 2 credits toward ITIL Expert.
  • This course is eligible for 18 Professional Development Units (PDUs) from Project Management Institute (PMI).
Classroom training
Modality: C

Duración 3 días

Precio (sin incluir impuestos)
  • Panama: US$ 495,-
  • Argentina: US$ 495,-
  • Chile: US$ 495,-
  • Colombia: US$ 495,-
  • Costa Rica: US$ 495,-
  • México: US$ 495,-
  • Perú: US$ 495,-
Fechas y Registro
Entrenamiento en línea
Modality: L

Duración 3 días

Precio (sin incluir impuestos)
  • Panama: US$ 495,-
  • Argentina: US$ 495,-
  • Chile: US$ 495,-
  • Colombia: US$ 495,-
  • Costa Rica: US$ 495,-
  • México: US$ 495,-
  • Perú: US$ 495,-
Fechas y Registro
 
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Fast Lane llevará a cabo todos los cursos garantizados sin importar el número de participantes, excepto por razones de fuerza mayor u otros eventos inesperados, como e.g. accidentes o enfermedad del instructor, que eviten que el curso se realice.
Este es un curso en línea Guiado por un Instructor
América Latina
Brasil
Mar 26, 2019 - Mar 28, 2019 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
May 21, 2019 - May 23, 2019 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
Chile
Mar 19, 2019 - Mar 21, 2019 Entrenamiento en línea Zona Horaria: America/Santiago Lenguaje del curso: Español
México
Feb 12, 2019 - Feb 14, 2019 Entrenamiento en línea Zona Horaria: America/Mexico_City Lenguaje del curso: Español
Apr 15, 2019 - Apr 17, 2019 Entrenamiento en línea Zona Horaria: America/Mexico_City Lenguaje del curso: Español
Europa
Alemania
Dec 17, 2018 - Dec 19, 2018 Berlín garantizado! Este curso será presentado por un socio
Jan 14, 2019 - Jan 16, 2019 Frankfurt
Feb 6, 2019 - Feb 8, 2019 Hamburgo
Mar 11, 2019 - Mar 13, 2019 Düsseldorf
Apr 8, 2019 - Apr 10, 2019 Berlín
May 27, 2019 - May 29, 2019 Stuttgart
Italia
Jan 21, 2019 - Jan 23, 2019 Milano
Feb 11, 2019 - Feb 13, 2019 Roma
Apr 1, 2019 - Apr 3, 2019 Milano
May 13, 2019 - May 15, 2019 Roma