ITIL® Foundation (ITILF)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers, Service Providers
  • System Integrators

Prerrequisitos

There are no formal requirements to take this course, but experience with IT service delivery will be beneficial.

Objetivos del curso

In this course you will:

  • Learn the key principles and concepts of IT Service Management.
  • Realize the benefits of implementing ITIL in an organization.
  • Understand service management processes and how they map to the service lifecycle.
  • Learn the basic concepts and definitions related to the service lifecycle.
  • Learn the activities and roles involved with the service lifecycle.
  • Understand the relationships of each component of the service lifecycle and how they map to other components.
  • Identify the factors that impact the effectiveness of the service lifecycle.

Contenido del curso

ITIL Foundations is a dynamic 3-day instructor led course that introduces you to the lifecycle of managing IT services to deliver to business expectations. Through an engaging, case study based approach you will learn the core disciplines of the ITIL best practice.

The ITIL best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transitio
  • Service Operations
  • Continual Service Improvement (CSI)

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, return on investment, and enabling IT to solve specific operational needs.

This course will also prepare you to successfully complete the ITIL Foundation level exam which is required before taking any further ITIL intermediate level training courses. The course includes the opportunity to take the exam at the end of class.

Credits:

  • Upon successfully passing the ITIL Foundation exam, you will receive 2 credits toward ITIL Expert.
  • This course is eligible for 18 Professional Development Units (PDUs) from Project Management Institute (PMI).
Classroom training
Modality: C

Duración 3 días

Precio (sin incluir impuestos)
  • Panama: US$ 495,-
  • Argentina: US$ 495,-
  • Chile: US$ 495,-
  • Colombia: US$ 495,-
  • Costa Rica: US$ 495,-
  • México: US$ 495,-
  • Perú: US$ 495,-
Fechas y Registro
Entrenamiento en línea
Modality: L

Duración 3 días

Precio (sin incluir impuestos)
  • Panama: US$ 495,-
  • Argentina: US$ 495,-
  • Chile: US$ 495,-
  • Colombia: US$ 495,-
  • Costa Rica: US$ 495,-
  • México: US$ 495,-
  • Perú: US$ 495,-
Fechas y Registro
 
Presionar el boton sobre el nombre de la ciudad para reservar Calendario
Fast Lane llevará a cabo todos los cursos garantizados sin importar el número de participantes, excepto por razones de fuerza mayor u otros eventos inesperados, como e.g. accidentes o enfermedad del instructor, que eviten que el curso se realice.
This class will become guaranteed to run with one more student registration.
Este es un curso en línea Guiado por un Instructor
Este es un curso FLEX, que es entregado tanto virtualmente como en el salón de clase.
América Latina
Brasil
May 21, 2019 - May 23, 2019 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
Jul 23, 2019 - Jul 25, 2019 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
Sep 17, 2019 - Sep 19, 2019 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
Chile
Apr 25, 2019 Santiago 1 día garantizado!
Jul 17, 2019 - Jul 19, 2019 Entrenamiento en línea Zona Horaria: America/Santiago Lenguaje del curso: Español
México
Jun 18, 2019 - Jun 20, 2019 Entrenamiento en línea Zona Horaria: America/Mexico_City Lenguaje del curso: Español
Aug 20, 2019 - Aug 22, 2019 Entrenamiento en línea Zona Horaria: America/Mexico_City Lenguaje del curso: Español
Europa
Alemania
May 27, 2019 - May 29, 2019 Stuttgart
Jun 12, 2019 - Jun 14, 2019 Munich
Jul 3, 2019 - Jul 5, 2019 Frankfurt
Aug 14, 2019 - Aug 16, 2019 Berlín
Sep 9, 2019 - Sep 11, 2019 Hamburgo
Sep 30, 2019 - Oct 2, 2019 Düsseldorf
Italia
May 13, 2019 - May 15, 2019 FLEX training Curso FLEX. Lenguaje: Italiano
Zona Horaria: Europe/Rome
garantizado!
Jul 1, 2019 - Jul 3, 2019 Milano
Sep 9, 2019 - Sep 11, 2019 Roma
Oct 14, 2019 - Oct 16, 2019 Milano