IBM Control Desk 7.6 Service Request Management Fundamentals (TP362G)

 

Who should attend

This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.

Prerequisites

Before taking this course, you should have the following skills:

  • At a minimum, intermediate computer skills
  • The ability to visualize complex scenarios

Course Objectives

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Course Content

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Preços & Delivery methods

Treinamento online

Duração
3 dias

Preço
  • Solicitar orçamento
Classroom training

Duração
3 dias

Preço
  • Solicitar orçamento

Click on town name or "Online Training" to book Agenda

Instructor-led Online Training:   Este é um curso Instructor-Led Online

Alemanha

Leinfelden-Echterdingen Este curso está sendo entregue por um parceiro Inscrever
Treinamento online Fuso horário: Europe/Berlin Este curso está sendo entregue por um parceiro Inscrever
Treinamento online Fuso horário: Europe/Berlin Este curso está sendo entregue por um parceiro Inscrever