IBM Control Desk 7.6 Service Request Management Fundamentals (TP362G)

 

Quién debería asistir

This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.

Prerrequisitos

Before taking this course, you should have the following skills:

  • At a minimum, intermediate computer skills
  • The ability to visualize complex scenarios

Objetivos del curso

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Contenido del curso

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Classroom training

Duración 3 días

Precio (sin incluir impuestos)
  • Argentina: US$ 2.110,-
  • Brasil: US$ 2.110,-
  • Chile: US$ 2.110,-
  • Colombia: US$ 2.110,-
  • México: US$ 2.110,-
  • Perú: US$ 2.110,-
Entrenamiento en línea

Duración 3 días

Precio (sin incluir impuestos)
  • Argentina: US$ 2.110,-
  • Brasil: US$ 2.110,-
  • Chile: US$ 2.110,-
  • Colombia: US$ 2.110,-
  • México: US$ 2.110,-
  • Perú: US$ 2.110,-
 
Presionar el boton sobre el nombre de la ciudad para reservar Calendario
América Latina
Europa
Francia
May 18, 2020 ― May 20, 2020 París Este curso será presentado por un socio