Supporting and Troubleshooting Windows 10 (10982)

 

Quem deve participar

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Pré- requisitos

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Objetivos do Curso

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Conteúdo do curso

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Classroom training

Duração 5 dias

Preço (excl. tax)
  • Brasil: US$ 1 100,-
  • Argentina: US$ 1 100,-
  • Chile: US$ 1 100,-
  • Colômbia: US$ 1 100,-
  • Costa Rica: US$ 1 100,-
  • México: US$ 1 100,-
  • Peru: US$ 1 100,-
  • SA Voucher: 5
    hardcoded default SA
 
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Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom.
Latin America

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.

Europa
Alemanha
2020-01-13 - 2020-01-17 Münster
2020-02-17 - 2020-02-21 Berlim garantido!
2020-03-23 - 2020-03-27 Hamburgo
2020-05-04 - 2020-05-08 Stuttgart
França
2019-12-09 - 2019-12-13 Aix-en-Provence Este curso está sendo entregue por um parceiro
2019-12-16 - 2019-12-20 Paris Este curso está sendo entregue por um parceiro
2020-02-03 - 2020-02-07 Lille Este curso está sendo entregue por um parceiro
2020-02-10 - 2020-02-14 Paris Este curso está sendo entregue por um parceiro
2020-03-16 - 2020-03-20 Aix-en-Provence Este curso está sendo entregue por um parceiro
2020-03-23 - 2020-03-27 Lyon Este curso está sendo entregue por um parceiro
2020-03-23 - 2020-03-27 Nantes Este curso está sendo entregue por um parceiro
2020-03-23 - 2020-03-27 Rennes Este curso está sendo entregue por um parceiro
2020-04-06 - 2020-04-10 Toulouse Este curso está sendo entregue por um parceiro
2020-05-11 - 2020-05-15 Paris Este curso está sendo entregue por um parceiro
Reino Unido
2019-12-09 - 2019-12-13 London (Int Hse) Este curso está sendo entregue por um parceiro
2019-12-16 - 2019-12-20 London Este curso está sendo entregue por um parceiro
2019-12-16 - 2019-12-20 Bristol Este curso está sendo entregue por um parceiro
2019-12-16 - 2019-12-20 Glasgow Este curso está sendo entregue por um parceiro
2020-01-06 - 2020-01-10 FLEX training This is an Inglês language FLEX course.
Fuso horário: Europe/London
Este curso está sendo entregue por um parceiro
2020-01-20 - 2020-01-24 FLEX training This is an Inglês language FLEX course.
Fuso horário: Europe/London
Este curso está sendo entregue por um parceiro
2020-01-20 - 2020-01-24 FLEX training This is an Inglês language FLEX course.
Fuso horário: Europe/London
Este curso está sendo entregue por um parceiro
2020-01-20 - 2020-01-24 FLEX training This is an Inglês language FLEX course.
Fuso horário: Europe/London
Este curso está sendo entregue por um parceiro
itália
2019-12-09 - 2019-12-13 Milano garantido!
2020-02-17 - 2020-02-21 Roma
2020-04-20 - 2020-04-24 Milano
North America
Estados Unidos
2019-12-09 - 2019-12-13 FLEX training This is an Inglês language FLEX course.
Fuso horário: US/Pacific
Este curso está sendo entregue por um parceiro
Oriente Médio
Emirados Árabes
2020-03-15 - 2020-03-19 Dubai Língua do curso: Inglês This course is being delivered by iTLS.
África
Egito
2020-05-17 - 2020-05-21 Cairo Língua do curso: Inglês
 
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