Supporting and Troubleshooting Windows 10 (10982)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Prerrequisitos

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Objetivos del curso

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Contenido del curso

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Classroom training
Modality: C

Duración 5 días

Precio (sin incluir impuestos)
  • Panama: US$ 1.100,-
  • Argentina: US$ 1.100,-
  • Brasil: US$ 1.100,-
  • Chile: US$ 1.100,-
  • Colombia: US$ 1.100,-
  • Costa Rica: US$ 1.100,-
  • México: US$ 1.100,-
  • Perú: US$ 1.100,-
  • SA Voucher: 5
Fechas y Registro
Entrenamiento en línea
Modality: L
Precio (sin incluir impuestos)
  • Panama: US$ 1.100,-
  • Argentina: US$ 1.100,-
  • Brasil: US$ 1.100,-
  • Chile: US$ 1.100,-
  • Colombia: US$ 1.100,-
  • Costa Rica: US$ 1.100,-
  • México: US$ 1.100,-
  • Perú: US$ 1.100,-
Fechas y Registro
E-Learning MOC on Demand
Modality: P
Precio (sin incluir impuestos)
  • Panama: US$ 350,-
  • Costa Rica: US$ 350,-
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Este es un curso FLEX, que es entregado tanto virtualmente como en el salón de clase.
América Latina
Argentina
Mar 25, 2019 - Mar 29, 2019 Entrenamiento en línea Zona Horaria: America/Buenos_Aires Lenguaje del curso: Español
Brasil
Jan 28, 2019 - Feb 1, 2019 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
Costa Rica
Jan 28, 2019 - Feb 1, 2019 Entrenamiento en línea Zona Horaria: America/Costa_Rica Lenguaje del curso: Español
México
Jan 28, 2019 - Feb 1, 2019 Entrenamiento en línea Zona Horaria: America/Mexico_City Lenguaje del curso: Español
Europa
Alemania
Jan 7, 2019 - Jan 11, 2019 Stuttgart
Jan 21, 2019 - Jan 25, 2019 Düsseldorf
Feb 4, 2019 - Feb 8, 2019 Munich
Feb 18, 2019 - Feb 22, 2019 Frankfurt
Mar 4, 2019 - Mar 8, 2019 Berlín
Mar 25, 2019 - Mar 29, 2019 Muenster
Apr 8, 2019 - Apr 12, 2019 Hamburgo
May 6, 2019 - May 10, 2019 Stuttgart
May 20, 2019 - May 24, 2019 Düsseldorf
Jun 11, 2019 - Jun 15, 2019 Munich 4 días
Eslovenia
Jan 14, 2019 - Jan 18, 2019 FLEX training Curso FLEX. Lenguaje: Inglés
Zona Horaria: Europe/Ljubljana
Este curso será presentado por un socio
Mar 4, 2019 - Mar 8, 2019 FLEX training Curso FLEX. Lenguaje: Inglés
Zona Horaria: Europe/Ljubljana
Este curso será presentado por un socio
Italia
Feb 11, 2019 - Feb 15, 2019 Roma
May 13, 2019 - May 17, 2019 Milano
Reino Unido
Jan 7, 2019 - Jan 11, 2019 Leeds Este curso será presentado por un socio
Jan 14, 2019 - Jan 18, 2019 FLEX training Curso FLEX. Lenguaje: Inglés
Zona Horaria: Europe/London
Este curso será presentado por un socio
Jan 14, 2019 - Jan 18, 2019 Edinburgh Este curso será presentado por un socio
Jan 14, 2019 - Jan 18, 2019 Exeter Este curso será presentado por un socio
Jan 14, 2019 - Jan 18, 2019 Reading Este curso será presentado por un socio
Jan 14, 2019 - Jan 18, 2019 Newcastle Este curso será presentado por un socio
Jan 21, 2019 - Jan 25, 2019 FLEX training Curso FLEX. Lenguaje: Inglés
Zona Horaria: Europe/London
Este curso será presentado por un socio
Jan 21, 2019 - Jan 25, 2019 FLEX training Curso FLEX. Lenguaje: Inglés
Zona Horaria: Europe/London
Este curso será presentado por un socio
Suiza
Jan 7, 2019 - Jan 11, 2019 Zurich
May 6, 2019 - May 10, 2019 Zurich
Oriente Medio
Emiratos Árabes Unidos
Jan 20, 2019 - Jan 24, 2019 Dubai Lenguaje del curso: Inglés This course is being delivered by iTLS.
Africa
Egipto
Dec 23, 2018 - Dec 27, 2018 El Cairo Lenguaje del curso: Inglés
Jan 20, 2019 - Jan 24, 2019 El Cairo Lenguaje del curso: Inglés