Supporting and Troubleshooting Windows 10 (10982)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Prerrequisitos

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Objetivos del curso

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Contenido del curso

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Classroom training

Duración 5 días

Precio (sin incluir impuestos)
  • Panama: US$ 1.100,-
  • Argentina: US$ 1.100,-
  • Brasil: US$ 1.100,-
  • Chile: US$ 1.100,-
  • Colombia: US$ 1.100,-
  • Costa Rica: US$ 1.100,-
  • México: US$ 1.100,-
  • Perú: US$ 1.100,-
  • SA Voucher: 5
    hardcoded default SA
Fechas y Registro
E-Learning MOC on Demand

Duración 90 días

Precio (sin incluir impuestos)
  • Panama: US$ 350,-
  • Costa Rica: US$ 350,-
Buy E-Learning
 
Presionar el boton sobre el nombre de la ciudad para reservar Calendario
Fast Lane llevará a cabo todos los cursos garantizados sin importar el número de participantes, excepto por razones de fuerza mayor u otros eventos inesperados, como e.g. accidentes o enfermedad del instructor, que eviten que el curso se realice.
This class will become guaranteed to run with one more student registration.
Este es un curso en línea Guiado por un Instructor
Este es un curso FLEX, que es entregado tanto virtualmente como en el salón de clase.
América Latina
Brasil
Aug 26, 2019 - Aug 30, 2019 Entrenamiento en línea Zona Horaria: America/Sao_Paulo Lenguaje del curso: Portugués
Chile
Sep 23, 2019 - Sep 27, 2019 Entrenamiento en línea Zona Horaria: America/Santiago Lenguaje del curso: Español
Colombia
Dec 16, 2019 - Dec 20, 2019 Entrenamiento en línea Zona Horaria: America/Bogota Lenguaje del curso: Español
México
Aug 26, 2019 - Aug 30, 2019 Entrenamiento en línea Zona Horaria: America/Mexico_City Lenguaje del curso: Español
Europa
Alemania
Jul 15, 2019 - Jul 19, 2019 Muenster
Jul 29, 2019 - Aug 2, 2019 Berlín
Aug 12, 2019 - Aug 16, 2019 Hamburgo
Aug 26, 2019 - Aug 30, 2019 Stuttgart
Sep 9, 2019 - Sep 13, 2019 Düsseldorf
Oct 14, 2019 - Oct 18, 2019 Hamburgo
Nov 4, 2019 - Nov 8, 2019 Berlín
Nov 18, 2019 - Nov 22, 2019 Muenster
Dec 2, 2019 - Dec 6, 2019 Frankfurt
Francia
Jun 24, 2019 - Jun 28, 2019 París Este curso será presentado por un socio
Jun 24, 2019 - Jun 28, 2019 Aix-en-Provence Este curso será presentado por un socio
Jun 24, 2019 - Jun 28, 2019 Toulouse Este curso será presentado por un socio
Jun 24, 2019 - Jun 28, 2019 Bordeaux Este curso será presentado por un socio
Jun 24, 2019 - Jun 28, 2019 Lille Este curso será presentado por un socio
Jun 24, 2019 - Jun 28, 2019 Strasbourg Este curso será presentado por un socio
Jul 1, 2019 - Jul 5, 2019 Lyon Este curso será presentado por un socio
Jul 1, 2019 - Jul 5, 2019 Nantes Este curso será presentado por un socio
Italia
Sep 16, 2019 - Sep 20, 2019 Milano
Nov 18, 2019 - Nov 22, 2019 Roma
Dec 9, 2019 - Dec 13, 2019 Milano
Reino Unido
Jun 24, 2019 - Jun 28, 2019 FLEX training Curso FLEX. Lenguaje: Inglés
Zona Horaria: Europe/London
Este curso será presentado por un socio
Jun 24, 2019 - Jun 28, 2019 Bristol Este curso será presentado por un socio
Jul 1, 2019 - Jul 5, 2019 Leeds Este curso será presentado por un socio
Jul 1, 2019 - Jul 5, 2019 Reading Este curso será presentado por un socio
Jul 1, 2019 - Jul 5, 2019 Newcastle Este curso será presentado por un socio
Jul 1, 2019 - Jul 5, 2019 Londres Este curso será presentado por un socio
Jul 8, 2019 - Jul 12, 2019 FLEX training Curso FLEX. Lenguaje: Inglés
Zona Horaria: Europe/London
garantizado! Este curso será presentado por un socio
Jul 15, 2019 - Jul 19, 2019 FLEX training Curso FLEX. Lenguaje: Inglés
Zona Horaria: Europe/London
Este curso será presentado por un socio
Suiza
Jul 15, 2019 - Jul 19, 2019 Zurich
Sep 23, 2019 - Sep 27, 2019 Zurich
América del Norte
Estados Unidos de América
Jun 24, 2019 - Jun 28, 2019 Entrenamiento en línea Zona Horaria: US/Central Lenguaje del curso: Inglés Este curso será presentado por un socio
Aug 12, 2019 - Aug 16, 2019 Entrenamiento en línea Zona Horaria: US/Pacific Lenguaje del curso: Inglés Este curso será presentado por un socio
Aug 19, 2019 - Aug 23, 2019 Entrenamiento en línea Zona Horaria: US/Central Lenguaje del curso: Inglés Este curso será presentado por un socio
Oriente Medio
Emiratos Árabes Unidos
Jul 14, 2019 - Jul 18, 2019 Dubai Lenguaje del curso: Inglés This course is being delivered by iTLS.
Africa
Egipto
Jul 14, 2019 - Jul 18, 2019 El Cairo Lenguaje del curso: Inglés